Política de reembolso

Peak Performance Outfitters: Return and Refund Policy

Effective Date: 08/01/2024

At Peak Performance Outfitters, we strive to provide you with the highest quality outdoor gear and apparel. To ensure a seamless shopping experience, we have established the following Return and Refund Policy. Please read this policy carefully before making a purchase, as it outlines the terms and conditions regarding returns and refunds.

1. All Sales Are Final

All sales made through our Shopify storefront are final. We do not accept returns or exchanges for any reason other than items arriving damaged. Please carefully review your order before finalizing your purchase.

2. Damaged Items

If you receive an item that is damaged, you must notify us immediately. We only accept claims for damaged items under the following conditions:

  • Notification Period: You must contact us within 3 days of receiving the item. After this period, we will not accept any claims for damaged goods.
  • Proof of Damage: You are required to provide photographic evidence of the damaged item. The photographs must clearly show:
    • The damage to the item.
    • The serial number of the item (if applicable).
    • The original packaging.

3. Documentation Required for Refunds

To process a refund for a damaged item, you must provide the following documentation:

  • Photographs of the Damaged Item: Clearly showing the damage and the item's serial number.
  • Government-Issued Identification: A clear copy of your government-issued ID or driver's license.
  • Proof of Address: An additional document showing your current address (this can be part of the government-issued ID or a separate document, such as a utility bill).

4. Conditions for Refunds

Refunds for damaged items will only be issued under the following conditions:

  • The item must not have been used in any way.
  • The damage must have occurred prior to your receipt of the item.
  • All required documentation (photographs, identification, and proof of address) must be submitted within 7 days of the delivery date.

5. How to Submit a Claim

To submit a claim for a refund:

  1. Email us at info@peakperformanceoutfitters.com within 3 days of receiving the item.
  2. Include the following in your email:
    • Photographs of the damaged item, clearly showing the damage and the serial number.
    • A clear copy of your government-issued ID or driver’s license.
    • Proof of address (if not included in the government-issued ID).
  3. Our team will review your claim and respond within 5 business days.

6. Refund Process

If your claim is approved, we will issue a refund to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

7. Chargeback Scams

We take fraudulent chargebacks seriously. By purchasing from Peak Performance Outfitters, you agree to abide by our Return and Refund Policy. Any fraudulent chargebacks will be contested to the fullest extent, including providing evidence to credit card companies and law enforcement agencies.

8. Contact Us

If you have any questions or need assistance, please contact our customer service team at info@peakperformanceoutfitters.com.

Thank you for choosing Peak Performance Outfitters. We appreciate your understanding and cooperation in maintaining a fair and honest shopping environment.