Informativa sulle spedizioni
Effective Date: 08/01/2024
At Peak Performance Outfitters, we work closely with our trusted vendors to ensure that your orders are shipped promptly and efficiently. Please review our Shipping Policy to understand how your order will be processed, shipped, and delivered.
1. Order Processing
- Processing Time: Once your order is placed, it will be processed within 1-5 business days. During peak seasons or sales events, processing times may be extended.
- Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. Please ensure that your shipping information is accurate, as we are not responsible for delays or delivery issues resulting from incorrect information.
2. Shipping Methods and Carriers
- Shipping Vendors: Our vendors manage the shipping of products directly to you. Shipping methods and carriers may vary depending on the vendor, product type, and destination.
- Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination of the order. Estimated delivery times will be provided at checkout, but please note that these are estimates and not guarantees.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. You can use this information to track the progress of your delivery.
3. Shipping Rates
- Shipping Costs: Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Shipping fees are determined by the vendor and may vary depending on the item and location.
- Free Shipping: Occasionally, we may offer free shipping promotions on select products or orders over a certain amount. These promotions will be clearly indicated on our website.
4. International Shipping
- Availability: We offer international shipping to select countries. If international shipping is available for your location, the options will be provided at checkout.
- Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These fees are not included in the shipping cost and may vary by country.
5. Shipping Delays
- Vendor Responsibility: Since our vendors manage the shipping, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand. While we work closely with our vendors to minimize delays, we cannot guarantee specific delivery dates.
- Notification of Delays: If there is a significant delay in shipping your order, we will notify you via email as soon as we are informed by the vendor.
6. Lost or Damaged Shipments
- Lost Packages: If your package is lost during shipping, please contact us at info@peakperformanceoutfitters.com as soon as possible. We will work with the vendor and the carrier to locate your package or issue a replacement if necessary.
- Damaged Packages: If your package arrives damaged, please refer to our Return and Refund Policy for instructions on how to report the damage and request a replacement or refund.
7. Contact Us
If you have any questions or concerns about shipping, please don't hesitate to contact us at info@peakperformanceoutfitters.com. Our customer service team is here to assist you and ensure your order arrives safely and on time.
Thank you for shopping with Peak Performance Outfitters! We appreciate your business and are committed to delivering your outdoor gear quickly and reliably.